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At Polam Federal Credit Union we are focused on providing our members with the highest quality in service. Whether you have a general banking question or need assistance with your online banking account we are here to help.
Main Office – California
Polam Federal Credit Union
770 Marshall Street
Redwood City,
CA 94063
Ph: (650) 367-8940
Fx: (650) 367-8945
New Britain Office – Connecticut
Polam Federal Credit Union
55 Broad Street
New Britain,
CT 06053
Ph: (860) 223-0200
Fx: (860) 223-0202
During Business Hours
To report a lost or stolen VISA Credit Card or Debit Card, please call
(650) 367-8940 for California or (860) 223-0200 for Connecticut
After Business Hours
To report a lost or stolen VISA Credit Card, please call (855) 349-1394
For lost or stolen VISA Debit and ATM Cards, please call (800) 554-8969
Polam Federal Credit Union places a large focus on ensuring your financial information is protected.
We have also taken the assignment of ensuring our members are educated on how to do the same.
Below are a few tips to help safeguard your information:
Set up Online Banking to review your transactions regularly.
Always properly log out of your online banking account when you are completed with your transactions.
Ensure your antivirus software is up to date
Properly shred all financial statements before throwing away
Take precautions when entering information on a website you do not trust
ACH:
For all incoming ACH transfers:
Polam Federal Credit Union
770 Marshall Street
Redwood City, CA 94063
ABA/Routing #: 321076292
Member’s Name
Account Number
Incoming Wires
Incoming wire transfers to Polam should be directed as follows: 
Receiver Bank Information:
Bank of the West
ABA # 121100782
SWIFT # BWSTUS66
TO CREDIT:
Polam Federal Credit Union
ACCT # 184001568
Outgoing Wires
You will need the following information to transfer funds from your Polam account to any other financial institution within the United States.
- Beneficiary’s Name and Account Number
- Receiving Institution Name and Address
- Routing Number of Receiving Institution
Outgoing wire transfers to Polam should be directed as follows:
Polam – Western Union
Domestic and International Money Transfer
| Overdraft dishonored and returned | $20.00 |
| Overdraft fee per each item (first five each month are free) | $ 5.00 |
| Overdraft honored fee | $10.00 |
| Returned item fee | $20.00 |
| Stop payment fee | $10.00 |
| Stop payment done on the day of clearing | $15.00 |
| Copy of statements per page | $ 1.00 |
| Copy of checks (first three are free) | $ 2.00 |
| Account closing fee | $10.00 |
| Reconciliation of account / Account research | $25.00 / hour |
| Compliance with legal order | $20.00 |
| Special handling / Manual entry | $ 5.00 |
| IRA annual maintenance fee | $20.00 |
| Wire transfer fee – Domestic | $25.00 |
| Wire transfer fee – International | $35.00 |
| Change of address-unless member notifies the Credit Union | $ 2.00 |
| Written verification of account or credit rating | $ 5.00 |
| Polam Federal Credit Union teller checks | $ 3.00 |
| Money Order | $ 2.00 |
| Temporary counter checks (no charge with account opening) | $ 3.00 |
| Checks orders will be charged according to printing fees | |
| Notice of escheat | $ 2.00 |
| Dormant account fee – Checking after 6 months | $10.00 / year |
| Dormant account fee – Savings after 12 months | $10.00 / year |
| Collection items | $20.00 |
| Visa/Debit card annual fee (per card) | $10.00 |
| Visa/Debit replacement | $10.00 |
| Visa/Debit pin replacement | $ 5.00 |
| Visa Credit Card replacement – First | $10.00 |
| Visa Credit Card replacement – Second | $25.00 |
| Visa Credit Card replacement – Third | $50.00 |
| Western Union processing fees vary on amount being sent | $20.00 – $45.00 |
| Consumer loan application | $35.00 |
| Mortgage loan application | $395.00 |
| Title lien release | $25.00 |
At Polam Federal Credit Union we believe an education is one of the most valuable investments you can make.
Here are some helpful links to get you started:
Federal Student Aid of FAFSA
Cal Grants
Pell Grants
For more information on how to finance your education please contact Polam Federal Credit Union at (650) 367-8940,