At Polam Federal Credit Union we are focused on providing our members with the highest quality in service. Whether you have a general banking question or need assistance with your online banking account we are here to help.

Main Office – California

Polam Federal Credit Union

770 Marshall Street

Redwood City,
CA 94063

Ph: (650) 367-8940

Fx: (650) 367-8945

New Britain Office – Connecticut

Polam Federal Credit Union

55 Broad Street

New Britain,
CT 06053

Ph: (860) 223-0200

Fx: (860) 223-0202

During Business Hours
To report a lost or stolen VISA Credit Card or Debit Card, please call

(650) 367-8940 for California or (860) 223-0200 for Connecticut

After Business Hours
To report a lost or stolen VISA Credit Card, please call (855) 349-1394

For lost or stolen VISA Debit and ATM Cards, please call (800) 554-8969

Polam Federal Credit Union places a large focus on ensuring your financial information is protected.
We have also taken the assignment of ensuring our members are educated on how to do the same.

Below are a few tips to help safeguard your information:
Set up Online Banking to review your transactions regularly.
Always properly log out of your online banking account when you are completed with your transactions.
Ensure your antivirus software is up to date
Properly shred all financial statements before throwing away
Take precautions when entering information on a website you do not trust

For all incoming ACH transfers:

Polam Federal Credit Union
770 Marshall Street
Redwood City, CA 94063
ABA/Routing #: 321076292
Member’s Name
Account Number

Incoming Wires
Incoming wire transfers to Polam should be directed as follows: 128x128-pdf

Receiver Bank Information:
ABA# 311990511
ADDRESS: 6801 Parkwood Blvd., Plano TX 75024
Polam Federal Credit Union
ACCT # 321076292-005

Outgoing Wires
You will need the following information to transfer funds from your Polam account to any other financial institution within the United States.

  • Beneficiary’s Name and Account Number
  • Receiving Institution Name and Address
  • Routing Number of Receiving Institution

Outgoing wire transfers to Polam should be directed as follows: 128x128-pdf

Polam   – Western Union

Domestic and International Money Transfer 128x128-pdf

Charges to Members account in connection with their shares and draft program are as follows:
Overdraft dishonored and returned $20.00
Overdraft fee per each item (first five each month are free) $ 5.00
Overdraft honored fee $10.00
Returned item fee $20.00
Stop payment fee $10.00
Stop payment done on the day of clearing $15.00
Copy of statements per page $ 1.00
Copy of checks (first three are free) $ 2.00
Account closing fee $10.00
Reconciliation of account / Account research $25.00 / hour
Compliance with legal order $20.00
Special handling / Manual entry $ 5.00
IRA annual maintenance fee $20.00
Wire transfer fee – Domestic $25.00
Wire transfer fee – International $40.00
Change of address-unless member notifies the Credit Union $ 2.00
Written verification of account or credit rating $ 5.00
Polam Federal Credit Union teller checks $ 3.00
Money Order $ 2.00
Temporary counter checks (no charge with account opening) $ 3.00
Checks orders will be charged according to printing fees
Notice of escheat $ 2.00
Dormant account fee – Checking after 6 months $10.00 / year
Dormant account fee – Savings after 12 months $10.00 / year
Collection items $20.00
Visa/Debit card annual fee (per card) $15.00
Visa/Debit replacement $15.00
Visa/Debit pin replacement $ 5.00
Visa Credit Card replacement – First $15.00
Visa Credit Card replacement – Second $25.00
Visa Credit Card replacement – Third $50.00
Western Union processing fees vary on amount being sent $20.00 – $45.00
Consumer loan application $35.00
Mortgage loan application $395.00
Title lien release $25.00

At Polam Federal Credit Union we believe an education is one of the most valuable investments you can make.

Here are some helpful links to get you started:

Federal Student Aid of FAFSA
Cal Grants
Pell Grants

For more information on how to finance your education please contact Polam Federal Credit Union at (650) 367-8940,