Terms & Conditions

Terms & Conditions

Terms & Conditions


When you became a member of Polam Federal Credit Union, you agreed to be bound by the terms and conditions of the Member Handbook. This Service Agreement supplements the Member Handbook with regard to the particular details of using our products and services online or on a mobile device.


The definitions of terms used here are the same as in the Handbook. If there is an inconsistency between a description in this Agreement and the Handbook, the wording in the Handbook will govern.

Use of content

The information and materials contained in the pages of Polam’s web and mobile sites (the “Online Sites”), and the terms, conditions, and descriptions that appear on those sites are subject to change at any time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final Polam Credit Union determination and acceptance.


Information and materials of Polam Federal Credit Union included in its Online Sites are protected by the copyright laws of the United States and international treaties. The design, text, graphics of the Online Sites, and the arrangement thereof, are copyright by Polam Federal Credit Union. Any use of the information and materials included in our Online Sites without the prior written permission of Polam is prohibited, unless otherwise indicated.

Disclaimer of warranty

The information, materials, and functions contained in our Online Sites, including text, graphics, links, or other items are provided on an “As Is” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or freedom from computer virus.

Polam does not warrant the adequacy, accuracy or completeness of the information and materials included in our Online Sites or in third party sites linked to or from our Online Sites or that the functions provided will be uninterrupted or error-free.

Polam expressly disclaims any liability for any errors in or omissions from information, materials and functions included in our Online Sites or any third party sites linked to or from our Online Sites.

Our online and mobile service will generally be available to you 24 hours per day, every day of the year except during periods of scheduled or unscheduled maintenance.

Timeliness of postings

Amounts shown on the Online Sites as share account balances are provisional and subject to reversal if recent deposits are not collected from the institution upon which a deposited item is drawn, and in certain instances, recent transactions may not be reflected. Deposited and withdrawn amounts are also processed in batches at day’s end, which may affect the order in which transactions appear on the Online Sites. Loan balances shown on the Online Sites may not reflect all recent activity. You are encouraged to keep track of your transactions and balances apart from what is reflected on the Online Sites.

Disclaimer of liability

In no event will Polam be liable for any direct or indirect, special, incidental, consequential or punitive damages, or lost profits arising in connection with use of our Online Sites, any interruption in availability of our Online Sites, delay in operation or transmission, computer virus, loss of data, or otherwise, even if Polam has been advised of the possibility of such damages or loss.

You are responsible for obtaining and maintaining all hardware and software required to access the Online Sites, with the exception of applications you download from us in order to use our services (e.g., the mobile device app). Polam will not be liable for any direct or indirect, special, incidental, and consequential or punitive damages arising from the use of any hardware or software not obtained directly from Polam.

Your online and mobile services responsibilities

You agree to keep current any information about you, your computer, and your mobile device that you have given us in order to use our Online Sites.

You agree to take every precaution to ensure the safety, security and integrity of your account and transactions when using our Online Sites. You agree to exercise commercially reasonable precautions to protect your computer or mobile device from viruses, malware and other malicious applications by maintaining a current anti-virus and anti-malware service. You agree to exercise safeguards to protect your security login information, including without limitation, user name(s), passwords, and answers to security questions. You agree not to store non-public personal information, account, or personal data that might compromise the security of your financial relationship with us on your computer or mobile device.

You agree to notify us immediately if you lose, change or cancel the number of your registered mobile device. You agree to notify us immediately if you believe that your online or mobile accounts or device has been accessed in an unauthorized manner. In the event of compromise of your device, you agree to cancel the mobile service associated with the device immediately.

You agree you will be responsible for all transactions and account activity conducted on your computer or mobile device by anyone you have authorized to do so.


Information submitted to Polam through its Online Sites will become and remain the property of Polam Federal Credit Union. Polam will be free to use, for any purpose, any ideas, concepts, know-how, or techniques contained in information provided to Polam through its Online Sites.

Polam will collect Online Site usage data to more efficiently offer our members appropriate financial products and services.

Polam will not be subject to any obligations of confidentiality regarding submitted information except as agreed to by Polam entity having a direct customer relationship or as otherwise specifically agreed to or required by law. Please see Polam’s Privacy Policy for our safeguards of our member information.


You may communicate directly with Polam through our Online Sites, subject to the following conditions:

You may not upload any information or material that violates any copyright, trademark or other proprietary rights of any person or entity.

You must not include any obscene, libelous, or defamatory content in your communications.

You hereby indemnify and hold Polam harmless from any and all damages, losses, and liabilities arising from your communications with us through our Online Sites, except as stated in this Agreement.

Mobile Banking Service

Mobile Banking Service requires prior enrollment in Online Banking, a mobile device with internet access, and a special software application downloaded to that device.

With Mobile Banking you can:

  • Transfer funds between your checking, savings and credit line accounts,
  • Find out if checks have cleared,
  • Verify account balances (except for IRA and HSA accounts and certificates) and
  • Pay bills using Bill Pay.

We may limit the types and number of Accounts eligible for the Mobile Service. Mobile Service may not be supported for all device models or for all carriers at all times. We cannot guarantee the availability of underlying data services provided by your mobile carrier. We are not responsible for carrier data outages or “out of range” issues.

You may not add new Billers nor make expedited payments through Mobile Service.

You agree that at any time and without prior notice we may suspend access to your Mobile Service if we suspect fraudulent activity or misuse of your mobile device or of the Mobile Service functionality.

License Grant

As part of the Mobile Banking Service, we will provide guide(s), FAQ ’s and other information about the services (Documentation), and Licensed Software. When you download the application and use the service, you are granted a non-exclusive, non-transferable, limited and revocable right to use the Documentation and Licensed Software solely as contemplated by this Agreement and which shall at all times remain the sole and exclusive property of the credit union and member shall have no right, title or interest therein except as expressly provided in this Agreement. We reserve the right to protect our rights, title and interest in and to the Documentation and Licensed Software by enforcing our rights against you directly if necessary. This license shall terminate when the Agreement is terminated.

You agree to not reverse, decompile or reverse engineer the Licensed Software.

Online Statements

Transaction and balance information provided via the Online and Mobile Service will not replace any statements you currently receive from us. Unless you agree to accept online statements, you will continue to receive the same periodic statements for your accounts as you are already receiving. Your periodic statements will reflect all your Online and Mobile transactions, each of which will be given a reference number that will appear on your online Account summary and will state the amount of each transaction, the type of transaction, the Account charged or credited and the full or abbreviated name of the payee if a payment is involved.

We offer Online Statements for certain of your Accounts, allowing you to replace your paper mailed statement with a PDF electronic version that you can view, save to your computer or print at your convenience.


Upon enrollment in the Online Statements service, we will send you an e-mail notice each statement cycle advising you that your Online Statement is ready for you to view online.

It is your responsibility to maintain a current and valid email address on record in the Online Service. Unless otherwise prohibited by law, rule or regulation, if your email is rejected as undeliverable for three (3) times, we may discontinue the Online Statement service and reinstate mailing paper statements

We will store up to six (6) years of your Online Statements in our secure system so you can access them.

Online Guarantee

When you use Online and Mobile Banking, we guarantee that you will be covered 100% for any unauthorized removal of funds from your account(s) while we are handling your transactions. This includes funds removed from your accounts as a result of either (1) online theft of your account numbers or password, or (2) unauthorized online removal of funds from your accounts. This guarantee is void if you fail to exercise reasonable care in maintaining the security of your passwords and/or online access devices.

You are responsible for keeping your online user name, password, account number(s), personal identification information, and any other account data confidential.

If you fail to exercise reasonable care, your potential liability for unauthorized electronic device access to your Polam accounts is that set forth in your Member Handbook.

Polam is responsible for following your written or electronic instructions. We will not be liable for input errors.
To report lost or stolen information or suspected fraudulent activity, please contact us immediately:
Phone: (650) 367-8940.


Polam Federal Credit Union operates and controls its Online Sites from its offices in the State of California, United States of America. Polam makes no representation that any information, materials or functions included in its Online Sites are appropriate for use in any other jurisdiction. If you choose to access Polam’s Online Sites from other locations, you do so on your own initiative and are responsible for compliance with applicable local laws and regulations.

Governing law

Your access to and use of Polam’s Online Sites and these terms are governed by and will be construed in accordance with the law of the State of California without regard to principles of conflicts of laws. In the event any provision of these terms is held unenforceable, it will not affect the validity or enforceability of the remaining provisions and will be replaced by an enforceable provision that comes the closest to the intention underlying the unenforceable provision.

Polam Federal Credit Union’s Online Privacy Policy

In the information age, Polam’s commitment to protect your information and your privacy extends to your online banking. While our privacy policies are the same whether you are online or not, we have extra measures in place to protect your privacy when you bank online with Polam.

Are you a registered user?
When you initiate an application for one of our products or services, or register for an online service, we will request information, such as your email address or your account number. This information allows you to perform certain tasks (for example, correspond with us or review your accounts) and it allows us to provide the information you requested. In these cases, we collect only the information necessary to interact with you. We also gather data to track website usage, such as number of hits, pages visited, and the length of user sessions in order to evaluate the usefulness of our sites.

About cookies
Cookies are pieces of data assigned by a web server to the browser on your PC. Cookies help websites to keep track of your preferences and to recognize return visitors. So, when you return to a website you’ve visited before, your browser gives this data back to the server. Contrary to reports about cookies, cookies do not contain viruses. We do not embed your Social Security number, account number(s) or password in our cookies.

Polam uses cookies to make your online experience with Polam and certain linked web sites richer and more personalized based on the products and services you have with us. Also, without revealing your identity, cookies help us confirm your identity and help us keep your transactions with us secure when you do your banking online.

We recommend that you complete your online transactions and sign off before surfing to other sites or turning off your PC. We also suggest that you do not surf to other sites during your online banking session.

You can set your browser to reject cookies. If your browser rejects cookies, you may not be able to sign on to your favorite sites or use the features you like most within those sites.

The latest browsers allow you to reject cookies automatically. With this feature it may not be necessary for you to set your browser to reject cookies.

Earlier versions of Microsoft or Netscape’s browsers may require you to set your browser to reject cookies when you are just browsing and accept cookies when you want to conduct online transactions.

We encourage you to read the privacy policies of the websites you visit before you accept cookies from them.

Protecting children’s privacy online
We do not knowingly collect or use personal information from children under 13 from our websites without obtaining verifiable consent from their parents. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our websites may link.

For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov

Links to non-Polam sites
We are not responsible for the information collection practices of the non-Polam links you click to from our web pages. We cannot guarantee how these third parties use cookies or whether they place on your computer cookies that may identify you personally. We urge you to review the privacy policies of each of the linked websites you visit – before you provide them with any personally identifiable information